Terms of Service

This page is a working draft. Final language is under review with Kai Moving's counsel and will be updated before the public launch.

1. Agreement to terms

By booking, commissioning, or receiving services from Kai Moving, LLC (“Kai Moving”, “we”, “us”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Services

Kai Moving provides relocation, storage, interior design, fine-art installation, staging, and related white-glove services in the Dallas-Fort Worth metropolitan area. Scope, pricing, and delivery timing for each engagement are captured in the quote or estimate you receive and countersign.

3. Quotes, estimates, and payment

Quotes are valid for thirty (30) days unless otherwise noted. Invoices are payable on receipt. Recurring storage is billed monthly at the tier in effect at the start of the billing period. A card on file may be charged for cancellations, re-schedules, and additional-services requests in accordance with the cancellation policy communicated at booking.

4. Your obligations

You agree to provide accurate information about the items being moved or stored, declare values honestly, disclose known fragility or damage, and grant safe access to origin and destination addresses. Items that are contraband, hazardous, illegal, or explicitly excluded by the mover's tariff are refused carriage.

5. Liability and claims

Kai Moving's liability for loss or damage is governed by the bill of lading for each engagement. Claims must be submitted through the customer portal or in writing within the window stated on the BOL. Limitations of liability set in the BOL and any declared-value addendum control in the event of inconsistency with general copy on this page.

6. Electronic records and signatures

You consent to conduct business electronically. Bills of lading, invoices, quotes, and approvals may be delivered, signed, and retained electronically in accordance with the federal E-SIGN Act and applicable state UETA statutes.

7. Governing law

These terms are governed by the laws of the State of Texas without regard to conflict-of-law principles. Any dispute will be resolved exclusively in courts located in Dallas County, Texas.

8. Changes to these terms

We may update these terms from time to time. Material changes will be announced on the home page and via email to account holders. Continued use of our services after a change takes effect constitutes acceptance of the revised terms.

9. Contact

Questions about these terms? Email legal@kaimoving.com or reach us through the contact form.