Terms of Service

1. Agreement to these terms

By booking, commissioning or receiving services from Kai Moving, LLC (“Kai Moving”, “we”, “us”) you agree to these Terms of Service. If you do not agree, do not use our services. Where these terms conflict with a signed estimate, bill of lading, storage agreement or written contract for your specific engagement, that document controls.

2. Services

Kai Moving provides relocation, warehousing and storage, interior design support, fine-art installation, staging and related white-glove services, principally in the Dallas–Fort Worth metropolitan area. Scope, pricing and timing for each engagement are set out in the quote or estimate you receive and approve.

We are registered with the Texas Department of Motor Vehicles for intrastate household moves (TxDMV 009969416C) and hold a USDOT number for interstate carriage (USDOT 3723047). You can verify both with the issuing agency.

3. Quotes and estimates

Quotes are valid for thirty (30) days unless the quote itself says otherwise. An estimate is based on the information and inventory available when it is prepared. If the actual work differs — more items than listed, access that requires a longer carry or a shuttle, services added on the day — the final invoice will reflect the work actually performed at the rates then in effect. We will tell you when we become aware that the job has changed.

4. Deposits, payment and late accounts

Deposits. Moves require a deposit before the crew is scheduled: 10% of the quoted amount for a move that stays within Texas, and 25% for a move that crosses the state line. Deposits are applied to your final invoice.

Storage.Storage is billed monthly, in arrears, on the first of the month, by the cubic feet stored and the rate in force for each item's category. Partial months are prorated by day. Rates may change on notice; a change takes effect from the date we state and does not alter periods already invoiced.

Payment. Invoices are payable on receipt. Where you have authorised a card or bank account, we may charge it for amounts due, including deposits, storage and agreed cancellation or additional-service charges. Bank debits take several business days to clear and are not treated as paid until they do.

Late accounts. If a payment fails we will attempt it again and contact you. After repeated failures we may suspend access to stored goods and refuse new intake until the balance is settled. Suspension does not stop work already in progress, and it does not by itself forfeit anything you own — but stored goods cannot be released while an account is in arrears, and continuing storage charges accrue during suspension.

5. Unpaid storage and abandoned goods

If an account remains unpaid after suspension, we will send a written notice to the address and email on file stating the amount owed and a deadline to settle it and remove the goods. We may exercise the lien rights available to a warehouse operator under Texas law over goods in our possession. We will not dispose of anyone's property without the notice and waiting period the law requires, and settling the balance before the deadline stops the process.

6. Your obligations

You agree to describe the items accurately, declare values honestly, disclose known fragility or pre-existing damage, obtain any building or HOA permissions needed, and give safe and lawful access to both addresses. Tell us in advance about anything unusually heavy, fragile or valuable so we can crew and equip the job properly.

We do not carry or store cash, jewellery, securities, firearms, controlled substances, hazardous or flammable materials, perishables, live animals or plants, or anything else excluded by our tariff or prohibited by law. Do not include them in a shipment; if they are found we may refuse or remove them.

7. Access, cancellation and rescheduling

If we cannot access the property at the agreed time, or the job cannot proceed for a reason outside our control, waiting time and any resulting cancellation charge may apply as communicated at booking. Cancellation and rescheduling terms are stated on your estimate; where they are not, contact us and we will confirm them in writing before charging anything.

8. Liability, valuation and claims

Liability is governed by the bill of lading for your engagement and by the valuation option you select on it. Moving companies offer different levels of protection, and the level you choose determines what we owe if something is lost or damaged. The bill of lading and any declared-value addendum control over anything general said on this page.

Claims must be submitted through the customer portal or in writing within the window stated on your bill of lading. Report visible damage at delivery and note it on the delivery paperwork where possible — it makes a claim substantially easier to resolve. We may inspect the item and its packaging before settling a claim.

Except where the law does not allow it to be limited, we are not liable for indirect, incidental or consequential losses, and our total liability for an engagement will not exceed the amount recoverable under the applicable bill of lading and valuation option.

9. Electronic records and signatures

You consent to do business with us electronically. Estimates, bills of lading, invoices, approvals and notices may be delivered, signed and retained electronically under the federal E-SIGN Act and Texas UETA. Signature links we send are time-limited and expire; ask us to reissue one if it has lapsed. You may request a paper copy of any document at any time.

10. Privacy

Our Privacy Policy explains what we collect and how we use it, and forms part of these terms.

11. Governing law

These terms are governed by the laws of the State of Texas without regard to conflict-of-law principles, and any dispute will be resolved exclusively in courts located in Dallas County, Texas. Nothing here limits rights you have under federal motor-carrier regulations for an interstate move.

12. Changes to these terms

We may update these terms; the “Last updated” date above will change when we do. The terms in effect when you booked govern that engagement.

13. Contact

Kai Moving, LLC
8815 Diplomacy Rd, Dallas, TX 75247

Email hello@kaimoving.com or use the contact form.